A Gentle Response: Conflict De-escalation With A Ministry Mindset

This book is for staff and volunteers of all faiths and houses of worship. The church has always been a beacon of light for broken people, a place to go for help, for solace, for forgiveness, and for redemption. We live in a fallen world, and we need to expect fallen, broken people to come to church! Sometimes in desperation and frustration, they may act out in a way that is distressing, uncomfortable, and stressful, but there is a way to interact with them in a God-honoring, ministry-minded way! This book will help you recognize and tap into your God-given ACE card, and help you develop a ministry-minded approach to stressful situations to effectively and successfully de-escalate them. “A Gentle Response Defuses Anger”, Proverbs 15:1 (MSG)