At Your Service

This book offers insights on: At Your Service is an inspiring and insightful guide that takes readers on a journey through the world of luxury hospitality, sharing the wisdom and experience of a seasoned industry leader. Drawing on over 45 years of international experience, Antoine G. “Tony” Maalouf reveals the secrets to exceptional customer service, effective leadership, and the art of creating unforgettable guest experiences. This book is more than a memoir–it is a masterclass in hospitality excellence. Through engaging stories and real-world examples, Tony explores the core principles of service, including: Leadership with Integrity: How to lead by example, motivate teams, and foster a culture of respect and excellence. Customer Service Excellence: Practical strategies for exceeding guest expectations, resolving complaints with grace, and turning moments of service into memorable experiences. Staff Motivation and Development: Proven methods for training, mentoring, and empowering staff to reach their full potential. Communication Mastery: The importance of clear, sincere, and effective communication in guest interactions and team leadership. Crisis Management: Insights on navigating unexpected challenges with composure and professionalism. Whether you are a hospitality professional, a business leader, or anyone passionate about delivering outstanding service, At Your Service offers valuable lessons that extend beyond the walls of luxury hotels. Tony’s journey–from his humble beginnings to leading world-class teams–serves as an inspiring reminder that true excellence is achieved through dedication, compassion, and a commitment to continuous improvement. Key Areas Covered: How to provide exceptional restaurant customer service How to exceed customer expectations How to train Restaurant and Hotel staff members Creating Image and goodwill Art of creating unforgettable guest experiences.