Fostering Effective Communication in the Workplace: A Competency-Based Approach that Boosts Your Ability to Get and Give Information (Competency-Based Workbooks for Structured Learning)

Winner – 2022 Global Book Awards: BRONZE MEDAL / Workplace Culture Would you like to be a better leader and have people better understand what you say? When asked about the biggest problem in their organizations, most people say it’s “poor communication.” For example, while leaders typically devote 70 percent of their time to communicating, what people understand drops with each organizational level through which it filters. And what eventually trickles through five levels may be only 20 percent of an original message. “The right hand doesn’t know what the left hand is doing” isn’t just a saying! Just as perplexing is that technology delivers information faster than ever, but peopledon’t necessarily understand each other better. It’s a mistake to rely on technology alone to fix communication muddles because interrupting a message involves people. This competency-based workbook gives you what you need to know to build your skills. It’s a hands-on practical guide that examines how interpersonal communication is key to your success as a supervisory leader. You’ll learn that: Perception matters. The type of communication can affect the outcome. Challenges inherent in professional communication are obstacles in themselves. The workbook also provides exercises that guide you in applying what you learn to your work. With the knowledge and tools, you can make a difference in your team, and thus in your organization and career. After completing the workbook, you’ll know how to: Describe the interpersonal communication process and its key components. Explain verbal and nonverbal communication and the relative impact of each. Understand barriers to communication and ways to moderate potential problems. Describe effective listening and questioning techniques. Identify and manage common communication challenges. 10 Key Concepts to Master Communicate to Promote Understanding Be Aware of How Others Perceive You Be Aware of Your Non-Verbal Communication Identify and Moderate Barriers to Communication Demonstrate Sensitivity to Cultural and Generational Differences Plan and Conduct Effective Meetings Manage Communication Challenges Listen and Ask Questions Use Virtual Communication Appropriately Communicate Critical Job Information Effectively Structured Learning All our workbooks align with our research-based Competency Model. The model, which is rooted in work by the U.S. Department of Labor and others, gives you a framework for structured learning by helping you identify and develop specific competencies. Competencies are sets of skills, knowledge, attitudes, and behaviors that are observable and measurable. Our model has 35 competency dimensions associated with successful performance in leadership and professional roles. Competencies are clustered into five domains that may overlap. This Fostering Effective Communication in the Workplaceworkbook focuses on the competency areas of Oral Communication and Listening, Interpersonal Relationship Building,and Written Communication.The workbookcontent is associated with the Supervisory/Management competency cluster or domain. For more information visit: www.centrestar.com Best of all? You can take any course: Online at your own pace through Centrestar and earn CEUs or PDHs: www.centrestar.com Select workbook materials through Amazon and conduct your own customized inhouse training Arrange to have any or all sessions instructor led via remote platform for your organization by the Pennsylvania College of Technology: call: 570.327.4775 or email: [email protected]