Bob’s Guide to Operational Learning: How to Think Like a Human and Organizational Performance (HOP) Coach

Welcome! We are glad you are here. This book is for all of you. For all of us. For the people working hard each day to apply HOP principles in our organizations and in our lives. We have spent 7+ years on our HOP journey and have struggled through the challenge of turning theory into action. We wrote this book to share what we have learned about Operational Learning, Learning Teams and Industrial Empathy. We hope it is simple, practical, useful, real, raw and inspiring. We hope you take everything you can from it, but don’t feel constrained by it. We hope you build on what we have created, improve on what we’ve shared, and pass on your ideas to others.