Creating Cooperative and Collaborative Work Relationships: A Competency-Based Approach to Boosting Employee Engagement, Satisfaction, and Productivity … Workbooks for Structured Learning)

Winner – 2022 Global Book Awards: AWARD FINALIST / Business Life Do you know how to get the best from your employees (and no, we aren’t talking higher salaries)? Here are some alarming statistics gathered from employees: 37 percent said recognition was the most important factor in raising their productivity 69 percent reported they would work harder if their boss appreciated their efforts 75 percent of those who quit did so because of their boss Obviously, how people feel about their boss matters. And yet if you are a boss, you’re charged with getting work done and managing problems. To survive, savvy leaders add other skills to their arsenal. They learn how to build rapport and trust with their employees, and they recognize and show appreciation for employee contributions. To be the kind of boss people want, you must know that not everyone learns in the same way and people have differences referred to as social styles, which is one way of understanding what individuals want from work besides a paycheck. Oh, and something else. When you recognize people and show appreciation, you must be authentic. Otherwise, you’ll fail. After completing the workbook, you will know how to: + Describe the characteristics associated with high-quality work relationships. + Identify the ways in which supervisors can build trust with employees. + Explain what is meant by learning style and describe the characteristics of at least three common styles. + Explain what is meant by social style and describe the characteristics of the common styles. + Identify actions you can take now to start interacting with your employees in a way that supports people in getting the job done and rewards them with more than money.. 10 Key Concepts to Master Identify Characteristics of Quality Relationships Build Trust and Respect with Employees Build Trust and Respect with Leadership Be Aware of Personal Preferences and Biases Understand Learning Styles in the Workplace Recognize Social Styles in the Workplace Know the Four Main Types of Social Styles Increase Your Emotional Intelligence Balance Inquiry and Advocacy Minimize Workplace Stress Structured Learning All our workbooks align with our research-based Competency Model. The model, which is rooted in work by the U.S. Department of Labor and others, gives you a framework for structured learning by helping you identify and develop specific competencies. Competencies are sets of skills, knowledge, attitudes, and behaviors that are observable and measurable. Our model has 35 competency dimensions associated with successful performance in leadership and professional roles. Competencies are clustered into five domains that may overlap. This Creating Cooperative and Collaborative Work Relationships workbook focuses on the competency areas of Interpersonal Relationship Building, Flexibility and Resilience, and Managing Diverse Workforce. The workbookcontent is associated with the Supervisory/Management competency cluster or domain. For more information visit: www.centrestar.com Best of all? You can take any course: Online at your own pace through Centrestar and earn CEUs or PDHs: www.centrestar.com Select workbook materials through Amazon and conduct your own customized inhouse training Arrange to have any or all sessions instructor led via remote platform for your organization by the Pennsylvania College of Technology: call: 570.327.4775 or email: [email protected]