Transforming the Future of Healthcare: Reflections on a Decade of the Experience Movement

“This book is the foundation of our mission. Every student in medical, nursing, and other professional schools can build a better way to work with this book. The key points in Transforming the Future of Healthcare will inspire and guide us to a new tomorrow, where we listen and co-produce care with those who matter most. Our time is now, and this book is the guide.” Maureen Bisognano, MS President emerita and senior fellow, Institute for Healthcare Improvement — How have you grown in your own journey to improve the patient experience? What lessons have you taken with you? The evolution of the patient experience movement has been rapid, expansive, and exciting. It has been guided by the voices of practice and evidence. It has honored what matters to patients and care partners. It has been grounded in a commitment to collaboration and the broad sharing of ideas. It remains focused on positive outcomes. In Transforming the Future of Healthcare: Reflections on a Decade of the Experience Movement, Jason A. Wolf, founding editor of Patient Experience Journal (PXJ) and president and CEO of The Beryl Institute, revisits the key milestones in the growth of patient experience through a collection of editorials first published on the pages of PXJ. The chapters in this book reflect a ten-year timeline of how our thinking has evolved, how practice has expanded, how we have faced the challenge of our lifetime, and how we have moved forward with even greater intention. Each chapter provides insights for action, while together they reveal the path we have traveled and the lessons we have collectively learned. In the end, this book reinforces that in looking back, we see what is possible in moving forward. Through what the decade has shown us, it has revealed all we are capable of accomplishing. If you are looking for a simple idea for action in impacting how you address the patient experience in your organization or for an inspiration on where to go next as you commit to transforming the human experience in healthcare, this book is for you.